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Health Insurance Claim Assistance

There are two types of Health Insurance Claims

  • Cashless Claims will be settled by the insurer directly with the hospital. You will have to pay a small portion of the claim, (usually at time of discharge), which are not covered under policy benefits like non-medical expenses.
  • Reimbursement claims are claims, where you pay for the hospitalization expenses upfront and request for reimbursement from the Insurer, after discharge. You can get reimbursement facility at both network and non-network hospitals. You will need to send the bills and other documents (that you get from your hospital at the time of discharge) to your Insurer for reimbursements within 15 days of discharge.

Cashless Claims can be of two types

  • Planned Hospitalisation is when you are aware of being hospitalised in the near future and you can get a Pre-Authorisation from your insurer before you get hospitalised.
  • Emergency Hospitalisation is when the insured meets with an accident or is suffering from an illness that needs immediate hospitalization – an emergency.

Pre & Post Hospitalization Expenses

  • Most insurance plans will pay for your pre & post hospitalisation expenses – Remember to save and retain your pre & post-hospitalisation consultation and medicine bills. They will also be reimbursed under Pre & Post Hospitalisation expenses

Steps to file a claim
Emergency Cashless Claim

1. Keep Handy patient’s copy of–

  • Health card/E-card, that came along with your policy. (If you have purchased from Sana, Call or send us a WhatsApp at 8278271818 to receive the same now
  • Identity Proof -Any government identity card like Aadhaar card, Driving License etc.
  • PAN Card - Some hospitals insist on a PAN Card of the policy holder.

2. Approach TPA Helpdesk at Hospital and show them your Health card

3. They will fill a Cashless Form which you may need to sign. Hospital TPA Helpdesk will send the Pre-Authorisation request to respective insurer for Approval. Approvals usually takes anywhere between 30 minutes to 4 hours

Remember to check nearest Network Hospital before hospitalisation Click here for Network Hospitals

Your policy may cover Ambulance charges – so check and you can call for an ambulance.

Sana is always there to assist. Please call for any help

Pre-Planned Hospitalisation Cashless

  • Once your doctor has recommended hospitalisation,contact Insurer or TPA immediately. Call your Insurer on the Tollfree numbers -given on your policy copy. It is good to plan at least 2-3 days before, if not earlier
  • Fill up Cashless Pre Authorisation Forms of your Insurer. Click here for Forms Some information on this form will have to be filled in by your doctor and Hospital you plan to get hospitalised in.
  • Fax or Email filled up Form to your Insurer. You can find detail of the same on your policy copy.
    Please call for any help
  • Receive your Pre Authorisation Approval and proceed for hospitalisation.

Reimbursement Claims:

1. Claim Form of your Insurer filled in all respects and signed by policy holder Click here for Forms

2. Checklist of documents to be attached-

  • Original Discharge summary
  • Original hospital bill with detailed cost break-up
  • Original payment receipts
  • Original Pharmacy bills.
  • All Lab and test reports
  • Copy of Invoice/Stickers/barcode in case of implants
  • First consultation letter from doctor
  • KYC form
  • Filled and signed NEFT form by Policy Holder/proposer
  • A blank cancelled cheque copy.
  • In case of Accidents, a Medico-Legal-Certificate and/or FIR may also be required

3. Send filled form and documents to Insurer at address provided in your policy copy.

4. Sometimes Insurer may seek additional information or queries, which will need to be answered and sent back.

Expect a claim reimbursement anytime between 1 week to 1 month.

Some other things to remember

  • It may be good to keep a copy of all your documents as you will need to submit Originals
  • You may request your hospital, at time of discharge to provide “certified true copy” of all the papers for your records. Duplicate X-Rays and Scans can also be taken upon demand.
  • Cross check your Room Rent Limit as per policy benefit with the type and cost of room you are getting admitted into.If you get admitted to a higher cost or category than what your policy allows, claims may have amount deducted on a pro rata basis on your billed amount which may include other expenses besides your surplus room rent.

To know more about claims process as defined by IRDA, you may visit here...